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OPERATIONS SITE RELIABILITY ENGINEER - 407926

Charlotte, NC

Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of all sizes create and leverage digital twins that provide organizations with new insights, opportunities and levels of automation to drive innovation.

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

Skills:
  • Great analytical skills. The right candidate will enjoy understanding complex problems and finding the root of the problem.
  • Ability to consider the wider context of an issue rather than always considering the short-term fix.
  • Great communication skills, both written and verbal. (Candidate will be required to communicate issues to their technical peers).
  • Good organizational skills and ability to run Team events.
  • Comfortable with the Linux environment
  • Good knowledge of AWS services with minimum 4 years of experience, including server-less and event based services.
  • Good understanding of resiliency and how it can be improved.
  • Comfortable configuring AWS infrastructure using Cloud Formation
  • Knowledge of AWS CDK (Python) or ability to configure infrastructure using CDK.
  • Ability to trace issues through AWS deployed resources, including inspecting and querying logs, as well as tracing requests through tools such as XRay
  • Have minimum 4 years of experience in software engineering including OOPS programming preferably in Python language.
  • Familiar with code repositories (Git) and deployment pipelines.
Experience:
  • Bachelor level degree in IT/Computer Science or equivalent experience.
  • Minimum 4 Years working experience in applicable role.
  • Experience working in AWS environment.
Responsibilities:
  • Participate in 24/7 On-Call rotation
  • Conduct Root Cause Analysis of incidents, including clearly documentation.
  • Make recommendations based on Root Cause Analysis to reduce the probability of the incident reoccurring.
  • Implement additional infrastructure in AWS to improve the observability of the application. This may include adding additional logs, metrics, alerts, and dashboards.
  • Recommend and implement enhancements to improve resiliency.
  • Recommend and implement changes to alert thresholds to improve the observability.
  • Recommend and implement ways to enhance the traceability of issues from the client through to the back-end services
  • Write Play Books for existing and new alerts based on the applicable dashboards and logs, and historical incidents.
  • Generate weekly metrics reports summarizing Incidents and the Service Level Objective.
  • Organizing regular GameDay events including defining the testing scenarios
  • Operate existing processes to apply security patches to deployed infrastructure.

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR).  Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.  

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software.Transform the Everyday

The salary range for this position is $101,200to $182,200 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.  Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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