Site Reliability Engineer (SRE) – Observability

As part of the Siemens DISW cloud operations organization, this position makes significant contributions towards the delivery of automated solutions that support outstanding cloud based microservice applications. Our team is looking for an engineer who is passionate about automatic automation. SREs discover ways to help promote the availability of services and applications, improve processes through remediation of manual and/or repetitive tasks, and address sophisticated technical problems in a fast-paced, collaborative, inclusive, and iterative environment.

The candidate will support the Siemens Xcelerator platform and will be responsible for identifying, managing, improving, and reporting on availability, resiliency, reliability, and stability efficiencies. This includes providing technical mentorship and leadership to drive solutions, build & improve processes that deliver excellence. A positive relationship with the various product teams of the Xcelerator platform is vital to support core objectives. This roles success will be defined by product teams within DISW business units meeting their SLAs.

This is an advanced level role, and we are looking for a subject matter expert (SME) in Datadog or tooling integration/automation with Python & Terraform.

Responsibilities

• Own and ensure the internal and external SLA’s meet and exceed expectations. Provide & own the design, deployment, automation, and scripting solutions within Datadog, as well as other tools, to help drive new capabilities, visibility, and efficiency.
• Implement codified automated solutions that build integrations between Datadog, PagerDuty, and Jira.
• Design and develop robust CI/CD pipelines to automate the building, testing, and deployment of software applications.
• Collaborate with other technical platforms and partners to engineer automated and coordinated solutions between tools, services, teams that increase availability, reliability, and performance.
• Be part of maintaining a 24x7, global, highly available SaaS environment by participating in an on-call rotation that supports our production infrastructure.
• Solve production availability incidents that often span across multiple teams and services.
• Lead production incident post-mortems, and contribute to solutions to prevent problem recurrence, with the goal of automated response to all non-exceptional service conditions.

Required Knowledge/Skills, Education, and Experience

• 4+ years’ experience with automation via scripting Python
• 4+ years’ experience with monitoring tools (Datadog or equivalent tools)
• 4+ years’ experience Terraform or equivalent tools
• 4+ years’ experience with Continuous Integration & Continuous Deployment (CI/CD) tools and processes
• 2+ years’ experience with containerization, specifically Kubernetes
• 2+ years’ experience with Amazon Web Services (AWS) services
• Able and willing to participate on the on-call schedule.
• Bachelor’s Degree with at least 2+ years of IT experience or equivalent experience.
• Position based in Charlotte, NC with ability to work in a hybrid work arrangement.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

• Siemens Teamcenter software
• Desired certifications include: Datadog, Terraform, Python, Kubernetes, Security, AWS or Azure certification.
• 3+ years’ experience with software development in the cloud
• 2+ years’ experience as a Site Reliability Engineer or equivalent role
• 2+ years’ experience with issue/incident tracking tool (ServiceNow, Service-Desk, Jira or equivalent tools)
• 2+ years’ experience with API development
• 2+ years’ experience with open-source tools (Linux, Git, Ansible)
• 2+ years’ experience Enterprise IT environment with distributed environments
• Networking concepts, including firewalls, VPN, routing, load balancers, security, and DNS
• Senior level system administration experience, including troubleshooting, support, mentorship/training, and oversight.

Siemens Software. Transform the Everyday

The salary range for this position is $82,900 to $149,200 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

We value your unique identity and perspective, recognizing that our strength comes from the diverse backgrounds, experiences, and thoughts of our team members. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We also support you in your personal and professional journey by providing resources to help you thrive. Come bring your authentic self and create a better tomorrow with us.

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