We are a leading global software company dedicated to the world of computer aided develop, 3D modeling and simulation— helping innovative global manufacturers develop better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating an elite software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
We are seeking a multifaceted and results-driven Business Development Leader to join our Premium Support team. The ideal candidate will be responsible for identifying, developing, and driving strategies to grow the premium support programs for North and Latin America, fostering long-term relationships with high-value clients, and driving revenue through upselling and cross-selling opportunities. This role requires a strong understanding of customer needs, a passion for delivering exceptional support services, and a consistent track record in business development.
Key responsibilities:
* Drive business growth by identifying opportunities, expanding premium support offerings, and ensuring strategies prioritize customer satisfaction and retention.
* Foster strong client partnerships by building trust, guiding onboarding, and supporting customers in realizing the value of premium support throughout their journey.
* Collaborate across teams (Sales, Marketing, Product, Customer Success, Operations) to co-create tailored proposals, presentations, and solutions that meet diverse client needs.
* Facilitate agreements and align interests with clients by presenting solutions clearly, supporting contract discussions, and ensuring mutually beneficial outcomes.
* Champion continuous improvement by gathering client feedback, monitoring industry trends, and recommending enhancements to keep support services relevant and impactful.
* Share insights and enable success internally by reporting on performance, supporting sales enablement, and guiding skill development to strengthen delivery capabilities.
Qualifications:
* Bachelor's degree in Business, Marketing, or related field (Master's preferred).
* Proven experience in business development, sales, or account management, ideally within the technology or support services industry.
* Proven experience in growing Support Services programs regionally or worldwide
* Experience in selling premium support services or similar B2B solutions.
* Proven understanding of customer support practices, service level agreements (SLAs), and outstanding customer experiences.
* Proven track record to identify new business opportunities, establish relationships, negotiate and close deals.
* Excellent ability to facilitate agreements, deliver engaging presentations, and build strong relationships.
* Self-motivated with a results-driven approach to achieving goals.
* Ability to lead multiple projects and client relationships simultaneously.
* Strong analytical skills and the ability to use data to advise decisions and strategy.
* Some travel required.
Preferred Skills:
* Experience with CRM tools like Salesforce
* Technical background or familiarity with SaaS or IT support services.
* Knowledge of sophisticated customer support technologies (e.g., AI-driven support, automation tools).
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
Siemens Software. Transform the Everyday with Us
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