We are a global leader in industrial software, delivering innovative solutions that transform the way products are designed, manufactured, and serviced. At Siemens Digital Industries Software, we combine the agility of a software company with the engineering excellence and global scale of Siemens. Our mission-critical services empower the digital transformation of industry, enabling our customers to create and leverage digital twins that provide new insights, opportunities, and automation levels throughout the enterprise.
The Director of Engineering R&D Services will lead Siemens Digital Industries Software's worldwide R&D engineering services operations, overseeing a comprehensive portfolio of services that support our global R&D teams. This leader will manage a diverse range of services across client, physical and virtual environments, including asset lifecycle management, virtual desktop infrastructure (VDI), remote access solutions, and compute grid operations. The role requires orchestrating a complex service ecosystem that spans multiple continents, ensuring the seamless delivery of services to over 13,000 engineers worldwide. This position demands exceptional leadership in balancing service innovation, operational excellence, and financial stewardship while ensuring 24/7/365 availability of mission-critical services that power Siemens' global research and development operations.
Key Responsibilities:
Strategic Leadership & Service Planning
• Develop and execute the global engineering services strategy, aligning service capabilities with business objectives and technology trends
• Lead capacity planning, forecasting, and asset lifecycle management to ensure services scale appropriately with business needs
• Establish service standards and architectural guidelines for global engineering services
• Drive innovation in service delivery, automation, monitoring, efficiency, and user experience
• Collaborate with senior leadership to define investment priorities and resource allocation
Technical Service Management
• Oversee the complete R&D services ecosystem, including implementation and operation of large-scale enterprise services
• Guide the deployment and management of remote access solutions to enable global collaboration
• Ensure the effective delivery of laptop, workstation, and public/private cloud services to engineering teams worldwide
Operational Excellence
• Establish comprehensive service monitoring, observability, and incident management frameworks, integrating with telemetry from physical infrastructure to provide comprehensive service views
• Implement industry-leading practices for change management and service delivery
• Develop and maintain service continuity and disaster recovery capabilities. Partnering with Physical Infrastructure team to define system requirements.
• Define and manage dashboards for real-time visibility into service health, incidents, and utilization
• Partner with infrastructure teams to design and implement high-availability architectures for critical services
• Oversee service security operations, ensuring data protection and access control. Partnering with Siemens DISW for implementing measures for security compliance
Financial & Resource Management
• Manage substantial operational budgets for global R&D engineering services
• Develop sophisticated cost models, in collaboration with the Physical Infrastructure team, that balance service requirements with cost optimization, including assessment of multi-cloud solutions
• Implement chargeback/showback models to drive responsible resource consumption
• Optimize service investments through strategic vendor partnerships
• Support financial transformations from CapEx to OpEx models in hybrid environments
Team Leadership & Development
• Build and lead high-performing teams across global locations
• Develop technical career paths and growth opportunities for engineering services professionals
• Foster a culture of innovation, continuous improvement, continuous learning and service excellence
• Recruit and retain top talent in the competitive engineering services field
• Implement knowledge management and AI systems to preserve institutional expertise
Compliance & Risk Management
• Ensure compliance with global regulations affecting engineering services
• Implement comprehensive risk management strategies for service resilience
• Oversee audit preparations and responses across multiple compliance frameworks
• Develop and maintain business impact analysis for critical service components
• Partner with teams on security and compliance initiatives across the service ecosystem
Vendor & Partner Management
• Develop strategic relationships with key service vendors and solution providers
• Partner with Siemens procurement to negotiate and manage enterprise agreements for services and solutions
• Establish and enforce service level agreements with internal and external partners
• Create joint innovation initiatives with strategic technology partners
• Optimize the vendor ecosystem for resilience, performance, and cost-effectiveness
User Experience & Engagement
• Drive initiatives to enhance the user experience and engineering productivity
• Implement user feedback mechanisms and continuously improve services based on insights
• Develop user education and training programs to drive adoption and effective use of services
• Provide AI/Automation to support user self-service as well as operations efficiency, and faster MTTD and MTTR
• Partner with engineering leadership to align services with evolving R&D requirements
• Foster a customer-centric culture within the engineering services organization
Qualifications:
Education & Experience
• Bachelor's degree in computer science, Engineering, or related technical field
• 15+ years of progressive experience in IT services management and delivery
• 10+ years of leadership experience, with at least 5 years managing global teams
• Proven track record leading large-scale engineering services operations
• Experience managing diverse service portfolios, including VDI, remote access, and compute grid
• Demonstrated success in digital transformation and service innovation initiatives
• Experience in software development, preferably at enterprise scale
Technical Expertise
• Expert knowledge of large-scale service deployment and operations strategies
• Deep understanding of remote access solutions and global collaboration platforms
• Comprehensive knowledge of compute grid architectures and management practices
• Strong background in IT service management frameworks and methodologies, along with lean six sigma
• Proficiency with service automation and orchestration platforms
• Experience with hybrid cloud architectures and service integration
• Understanding of data protection and access control technologies
Leadership & Business Acumen
• Exceptional leadership skills with the ability to inspire and align global teams
• Strong financial management capabilities, including service cost modeling and optimization
• Excellent communication skills at all levels, from technical specialists to C-suite executives
• Strategic thinking and long-term planning capabilities aligned with business objectives
• Experience managing complex stakeholder relationships across organizational boundaries
• Proven ability to drive organizational change and service transformation
Specialized Knowledge
• Demonstrated expertise in service design, transition, and operation
• Experience implementing comprehensive service monitoring and observability solutions
• Strong background in incident management and problem resolution methodologies
• Knowledge of compliance frameworks relevant to engineering services
• Understanding of service continuity and disaster recovery principles
• Experience with service security best practices and technologies
Additional Requirements
• Willingness to travel internationally (approximately 20%)
• Ability to work across global time zones when required for critical incidents
• Strong problem-solving skills and calm decision-making under pressure
• Commitment to continuous learning and staying current with service innovations
This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.
Disclaimer: Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.
Why us?
Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.
A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
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