Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

About the job

Cloud Application Services (CApS) is an organization within Siemens Industry Software responsible for delivering and handling the customer environments for Product life cycle management (PLM) and Manufacturing operation management (MOM) applications from Siemens portfolio on cloud. With its centers in India, Malaysia, Mexico, UK, US and Poland, CApS have successfully supported both implementation and support projects for our customers.

The Cloud Operations Manager at CApS is a pivotal role, serves as the central liaison and trusted single point of contact for all critical internal and external collaborators, ensuring seamless communication and strategic alignment. This role offers an outstanding opportunity to drive operational excellence and influence key decisions within a global cloud environment.

Key Responsibilities:

• Maintain the operational Governance within the regional CApS team, ensuring the operation management governance.
• Handle the customer engagement throughout the life cycle, accountable for all activities from customer onboarding to SAAS till offboarding and renewals.
• Risk & Issue management which include planning, identification, analysis, response planning and controlling.
• Proactively supervise the project's overall progress, resolving issues and initiate corrective and preventive action as appropriate.
• Review the contract and derive actions concerning risks, opportunities and contractual obligations
• Handle customer support requirements and project scope to achieve project objectives
• Collaborator management both internal and external to Siemens, running and resolving all issues, Handle expectations.
• Drive customer communication for outages, escalations and point of contact for Siemens CApS leadership team.
• Drive innovation and improvement ideas within operations,
• Lead and supervise the project cost critical issues and advise leadership proactively.

Qualifications:

• Experience of working within an ITIL environment, A ITIL Certification is highly desirable
• Experience in handling application Support related projects
• Working within a customer-facing position, Running the operations of a software business, ideally within industrial software (PLM / CAD / MES / MOM) we would consider similar sectors e.g. ERP
• Handling SaaS based customer support projects will be an added advantage.

What we offer:

• Competitive salary and benefits (lunch subvention, extra holiday allowance, private medical care, sport card, life insurance, social budget)
• Work as part of a global Team with groundbreaking products for one of the market Leaders on meaningful PLM implementation projects for some of the largest companies in the world
• Mature and validated career development program allowing Services professionals to choose their area of specialization and grow their career at own pace
• Flexible working hours.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we Work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

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