About us

Siemens Digital Industries Software - Transform the everyday.

Let's make the difference together!

Meet the team - Video

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.

About the Role:

We are currently looking for a Renewal Sales Representative to join our regional Maintenance Sales team. In this role, you will act as a trusted account manager, responsible for renewing maintenance and SaaS subscription-based software products. Your focus will be on strengthening long-term customer relationships, negotiating renewals, and identifying opportunities to extend customer lifetime value.

You’ll play a key role in supporting the customer journey through proactive engagement and consultative partnership. This includes identifying and addressing potential challenges in areas such as product training, license deployment, and utilization. Success in this role requires a strong understanding of customer needs, account planning, and collaboration with internal teams.

This role is based in Hanoi, Vietnam with occasional travel in the region.

Key Areas of Responsibility:

• Drive sustainable renewal growth in the Vietnam market by managing subscription and support contract renewals.
• Prepare and deliver renewal proposals, notifications, and updates to customers ahead of contract expiration.
• Engage directly with customers and partners to consult on renewal options, including multi-year and co-term agreements, and identify upsell opportunities.
• Lead the transition from perpetual licenses to SaaS models in collaboration with customers and partners.
• Partner cross-functionally with Sales, Pre-sales, Finance, and Customer Success teams to ensure seamless renewal execution.
• Apply account management strategies to understand customer goals, address challenges, and support retention.
• Develop and implement risk mitigation plans to reduce churn and improve customer satisfaction.
• Maintain accurate forecasting and manage deals through the full renewal cycle.
• Monitor market trends and provide insights to enhance customer retention strategies.

Qualifications:

• Proven experience in Account Management, Customer Success, or Sales within the Industrial Software (CAD / CAM / CAE / PLM / Simulation), SaaS / Cloud, or B2B technology sectors.
• Strong understanding of contract renewal processes and customer lifecycle management.
• Proficient in data analysis using Excel (e.g., PivotTables, VLOOKUP/HLOOKUP) and Power BI for forecasting and insights.
• Highly organized with strong time management, prioritization, and follow-up skills.
• Comfortable working to deadlines in a fast-paced environment.
• Willingness to travel for customer or partner meetings as needed.
• Excellent communication skills in both English and Vietnamese; additional SEA languages are a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making real what matters

If you want to make a difference – make it with us!

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