Subscription Services Customer Success Manager - Supply Frame - 308317

Pasadena, TX

About Siemens Digital Industries Software

Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of all sizes create and leverage digital twins that provide organizations with new insights, opportunities and levels of automation to drive innovation.

Subscription Services Customer Success Manager - Supply Frame - 308317

Supplyframe, founded in 2003, is a division of Siemens Digital Industry Software and provides eCommerce and media solutions for the electronic component industry and its largest manufacturers and distributors. We have more than 10 million engineering and supply chain professions worldwide engaging with our SaaS, eCommerce, electronic component search engines and media properties to enable our customers to innovate and optimize in excess of $120 billion in annual component material spend. Our industry supporting ecosystem was developed for a singular mission to accelerate innovation across the $270 billion+ electronics industry by helping engineers find the right components to design great products and deliver a convenient way to quote and purchase components needed to manufacture and deliver to consumers.

About the role:

The Subscription Services Customer Success Manager is a critical role that works closely with distributor and component manufacturers to maximize business value of our subscription services and identifies opportunities to leverage our services across the entireDesign-to-Source Intelligence (DSI) network of engineering and procurement teams. You are the face of our company and the voice of our customer and requires someone with great people skills, a sense of urgency, an aptitude for good decision making and the ability to develop and communicate strategic plans that benefit our customers. From day one, you will roll up your sleeves, be ready to learn and bring your previous experience to the team to increase customer satisfaction, retention, expansion of our footprint and become a part of a great team.


● Execute on new DesignSense and Commodity IQ (CIQ) engagements including

managing the onboarding process and establishing new client relationships

● Possess senior-level communication skills including synthesizing insights through data analysis, adjusting your presentation and story-telling approach by audience and ability to manage and lead customer communications

● Utilize project planning methodologies and applications to map out schedule for implementing content subscription services

● Orchestrate activities and resources for onboarding new customers ensuring that timelines are met, issues are resolved, and key personnel are appropriately trained

● Oversee issue management and adoption, including metric monitoring to ensure customers are maximizing the use of their subscription services and insights

● Support the sales cycle as needed through manager of post-sales activities including material and content collection, renewals, and other on-boarding deliverables to implement programs

● Interface with operational support teams to resolve issues and be the customer advocate to influence our roadmaps and improve the customer experience

● Analyze usage data and conduct regular product performance reviews with customers and the SupplyFrame sales team

Role requirements and skills:

● 4-year degree required

● Experience in the electronic component industry and/or electrical engineering background with familiarity of electronic device evaluation and selection process or understanding of procurement and buying process is preferred, but not required

● 3-5 years in a customer-facing digital media services management or client services/support role

● Passion for facilitating internal and external customer satisfaction with an ability to educate and influence adoption and change management

● Aptitude in networking and building rapport to instill confidence with customers and internal team members

● Solid analytic skills, comfortable working with technical information, and a high attention to detail

● Outstanding communication skills, both written and verbal while working as part of a team or independently

● Ability to think strategically and develop account growth plans to maximize the customers return on investment

● Previous experience with PowerPoint and Excel is required. Familiarity with SalesForce or other CRM systems is preferred, but not required

● Travel to customer meetings as needed or office locations if remote, but no more than 10% throughout a given year


● Competitive salary and bonus program in an entrepreneurial environment

● Top-notch health, dental, and vision insurance

● 401k plan with matching contribution

● Professional development education and training

● Generous paid time off plus paid holidays

● Frequent catered lunches, happy hours, fun events, and plenty of snacks and drinks at local offices

● Casual work environment

Supplyframe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Organization: Digital Industries

Company: Supplyframe, Inc.

Experience Level: Experienced Professional

Job Type: Full-time

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