Service Manager - 382601
About Siemens Digital Industries Software
Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of all sizes create and leverage digital twins that provide organizations with new insights, opportunities and levels of automation to drive innovation.
Service Manager - 382601
Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.
Graduate/ Engineering Background
Use your skills to move the world forward!
Support a zero profit or support business operation, directly or significantly chipping in to business decisions, including opportunity win/loss cost control, business planning and mix, pipeline management, monitoring, and reporting.
Manage personnel decisions such as recruitment, training and development, performance management, etc. Participate in and, where appropriate, lead management meetings and, as appropriate, contribute to zone-level services meetings and/or councils nurturing issues and concerns.
Strategic – Value Driven – People manager – Process Guide - Negotiator.
Role Details: Primary Responsibilities:
We require a Lead Service Delivery Management for DACH region [SPOC]
Project/Program delivery Monitoring and Reviews [Owner of the delivery DASHBOARD]
Monitor Migration Program office for DACH projects
Guiding program and project managers daily, Risk and Escalation Handling
Maintain and own overall dashboard of GDN leverage with DACH
Internal Stakeholders Management
Resource demand and operations
External Stakeholders Management
Delivery DASHBOARD for vertical, program and zone-level leadership
Engagement/Business Management [Support]
Business Management Support
Opportunity Management and SFDC Dashboard analysis
Derive demand and maintain FCST
Engagement Management [Support]
Support Promoting and Selling(cross-selling) GDN services
Engagement Architecting along with GDN EMs
Identify and Coach Successor & Mentor PMs
Awards and Recognition for the project team members
Work on POCs for new deals
Run POCs/ Pilot for new service offerings
Keep mentoring the program Managers
Internal and External Customer Management
Continues engagement with customers with feedback (CASAT)
Visits and Presentation
Manage relationship and ongoing communication
Management Reporting and Presentations
Monthly and Quarterly Presentations – Delivery highlights & Monthly Cost cover with forecast vs actual
Participation in leadership meetings
Over 15 years of service delivery experience of delivering fixed price and staff aug projects
Proven 5-7 years of experience running MOM or PLM Programs. Min 50+ people
Management of at least two large PLM programs
Good knowledge of PLM products
Knowledge of basics concepts of engagement management
Basic understanding of Costing
Past working experience with customers from the German region is a plus.
Handled Senior Stakeholders in the current role
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, private healthcare and actively support working from home.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Siemens Software. Where today meets tomorrow.