Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

About the role / Segment

Your focus will be:

• Provide Technical customer support to our Teamcenter customer base, solution partners, and internal professional service teams
• Drives customer adoption and value realization across a diverse portfolio of accounts
• Delivers structured adoption support to enhance customer outcomes
• You will collaborate closely with the customer and provide regular updates on support tickets.
• You find and provide the most adequate solution to the customer, in regular and escalated situations, by applying your knowledge and skills as well as those of your colleagues in support and development, as required.

Area of responsibility

• You are responsible for documenting incident reports, software defects, and enhancement requests.
• You will also perform the vital analytical steps during the troubleshooting phase and analyze the Teamcenter, database, and system log files to identify, clarify and verify the reported issue.
• Provides actionable insights and intelligence delivered through tools
• Where possible and covered by the sales and service contract, you will develop a solution for the customer. Here, you work closely with our global software development organization and customer care teams.
• You will work closely with product managers and present ideas to improve the future capabilities/functionality of Teamcenter.
• Most of the work is carried out in the office during typical working hours. Very little traveling is required.

Your qualifications

• Degree in Computer Science, Mechanical Engineering, Electrical Engineering or comparable technical training with professional experience
• PLM software experience as an architect, consultant, support engineer, developer, or system administrator
• Sound knowledge of operating systems, databases (Oracle/MS SQL), and PLM software
• Knowledge of network and communication technology is desired
• Excellent English skills (both written and oral)
• Knowledge in programming languages is useful, but not crucial
• Additional European language skills are an advantage, but not a requirement.
• Experience
• Professional experience in software analysis/development/engineering
• Consistent record to be able to tackle problems in difficult situations
• Self-supporting (able to work without supervision)
• An ability to prioritize business-critical (escalated) issues
• Strong Soft skills
• Excellent troubleshooting skills
• Collaborative & communicative mentality, as well as analytical thinking, are traits we value.
• Independent, structured, and responsible working methods
• Able to work effectively in a team with multiple nationalities and cultures
• Take initiative, team player, adaptive

Qualified Applicants must be legally authorized for employment.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!Our Benefits & Rewards

The salary range for this position is PLN 134,600 to PLN 255,900 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: [1] https://jobs.sw.siemens.com/benefits/

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Siemens Software. Transform the Everyday with Us

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References

Visible links

1. https://jobs.sw.siemens.com/benefits/