PLM Application Support Engineer REMOTE - 383826

About us

Do you want to “build a better tomorrow” by changing the world through cloud digitalization with an outstanding software company?

Siemens, one of the worlds most recognized brands, and the fast-growing Digital Industry software division is actively recruiting a PLM Application Support Engineer for our team.

Position Overview

The Application Support Engineer is primarily scheduling call and workload by resolving and prioritizing the impact a software defect is having at a customer's site. Assesses software performance and resolves satisfaction of the accurate design intent. Regularly exercises discretion and judgment during customer consultations to decide whether issue is a Problem Report. When necessary, creates a Problem Report.

Coordinates with customer engineers and managers to develop or improve sophisticated computer-aided engineering design or manufacturing processes. Uses computer-aided systems to assist and teach customer engineers on large scale, complex design and tooling tasks involving multiple design environments. Cogently communicates software problems to product development. Instructs other engineers in the design, development, and implementation of large scale, complex graphical application programs on multiple software products and hardware platforms. Defines business and technical feedback to software and hardware vendors. Leads sophisticated data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering fields. Provides technical mentorship to customer engineers in the application of design techniques and system procedures related to computer-aided engineering software. Guides junior engineers. Works with general supervision on sophisticated projects with latitude for independent judgment. Moderate skills with high level of proficiency.

Responsibilities

·       Provide telephone support, and capable of supporting several Portfolio products across product families

·       Significantly influence management decisions across all organizations.

·       Provide information/background/opinion in a consulting role to other internal organizations, in addition to customers

·       Give presentations on products and the industry at conferences and User Group Meetings

·       Escalate only the most serious of matters to management

Required Knowledge/Skills, Education, and Experience

·       Demonstrates technical expertise in areas of specialization

·       Moderate experience using SPLM portfolio products

·       Moderate knowledge of relevant operating systems

·       Hands on experience implementing, troubleshooting, and providing support

·       Ability to communicate complex technical concepts clearly and effectively

·       Written, verbal, and interpersonal communication skills

·       Problem solving and reasoning skills

This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR).  Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license. For this position, the Company will not apply for a license for those individuals whose access to export-controlled technology requires authorization.

Preferred Knowledge/Skills, Education, and Experience

Experience in the industry is a big plus. A Bachelor’s degree in computer science, engineering, or equivalent design engineering job experience is required.

The salary range for this position is $64,400 to $115,900 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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