Mendix - System Administrator (Shanghai, China) - 285343

Shanghai, CHN

About Siemens Digital Industries Software

Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of all sizes create and leverage digital twins that provide organizations with new insights, opportunities and levels of automation to drive innovation.

Mendix - System Administrator (Shanghai, China) - 285343

Mendix is a low-code app development platform:

First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant.

Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.

Mendix is a Siemens Business:

Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources.

We're investing to accelerate our momentum and we're looking to grow our global IT Support team in APAC. If you constantly strive for excellence, are passionate about innovation, and want to work with a collaborative, energetic team - then Mendix is for you. We value hard work, accountability, and results. Above all else, we believe in a culture of growth, respect, and fun and are looking for team members that share similar motivations.

As a System Engineer at Mendix based in Shanghai, China - you will provide a superior level of support both internally and externally across the APAC region. You will be responsible for installing, configuring and troubleshooting hardware and software. Lastly, you will be working with modern cloud technology in one of the fastest growing markets that is low-code.

You’ll help our customers drive digital innovation by:

  • Diagnose and troubleshoot hardware and software issues in a Windows/MacOS environment
  • Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment
  • Install, configure and troubleshoot software packages, including operating systems, desktop software and business applications, ie: Salesforce, Dropbox, Office 365 and other cloud-based technology
  • Provide support for other office equipment, including desks, phones, networked printers and copiers
  • Respond to requests for assistance in-person, over the phone, via email, and ticketing system.
  • Support endpoint protection
  • Maintain an accurate inventory of hardware, software, and licenses
  • Coordinate with external vendors for infrastructure maintenance and development
  • Order hardware and arrange onboarding equipment and shipments for new joiners

You’re the innovator we need if you have:

  • Strong interpersonal, verbal, and written communication skills; will be dealing with vendors, various team members, etc.
  • Quick learner with effective problem-solving skills, and ability to find solutions to new and complex issues
  • Basic knowledge of Endpoint protection/Encryption
  • Familiar with Dell, Lenovo, Microsoft and Apple hardware
  • Experience in a cloud first environment
  • Good knowledge of Windows 10, Apple Devices and Mac OsX
  • Familiarity with networking technologies, especially Ethernet, WLAN, TCP/IP, DHCP and DNS.
  • Detail oriented, organized, and able to keep track of multiple projects and issues independently
  • Experience with Microsoft Office 365
  • BA/BS in Information Technology or related discipline is preferred, or 4+ years’ experience within IT
  • Experience with mobile device management for Windows (Intune) and MacOS (Jamf)
  • Wiling to travel within APAC region

Working at Mendix

Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code.

While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles:

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.

We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term…you belong here.

We innovate. We want to be what happens next. So, if you ask “what if?” and work to find a way or make one…you belong here.

We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures…you belong here.

We hear every voice. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun. We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose in what you do…you belong here.

Organization: Digital Industries

Company: Siemens Industry Software (Shanghai) Co., Ltd.

Experience Level: Early Professional

Job Type: Full-time