Customer Support Engineer (Categoria Protetta l.68/99.) - 362200

Milan, ITA

About Siemens Digital Industries Software

Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of all sizes create and leverage digital twins that provide organizations with new insights, opportunities and levels of automation to drive innovation.

Customer Support Engineer (Categoria Protetta l.68/99.) - 362200

Costumer Support Engineer: 

Siemens EDA is a global technology leader in Electronic Design Automation, providing software and hardware design solutions that help engineers around the world create new and innovative products. Each year, our customers use our tools to push the boundaries of technology to deliver smaller, faster and more reliable products that run the world’s high-tech devices.

Our Global Customer Support & Success (GCSS) division in Siemens EDA is one of the largest contributors of revenue to the company and a critical element for customer satisfaction and success.

Siemens EDA is now looking for a dynamic growth-oriented Customer Support Engineer to provide professional support to both our external and internal customers using our PCB Design Flow software applications. Serving as a key member of an award-winning Electronic Design Automation technical support team you will be committed to providing excellent support to customers, field personnel and team members using Siemens EDA PCB design software. You will also possess the willingness and ability to travel for work as required.

Your key responsibilities would include:

  • Collaboration and knowledge sharing with other support engineers as well as creating and promoting innovative methods to help customers adopt new technology.
  • Troubleshooting complex PCB design issues, part of multiple projects you may work on at any one time.
  • Creation of well written knowledge base articles that enable customers to self-solve issues whilst you will endeavor to continually expand technical knowledge of PCB flow applications.

Knowledge, Skills & Abilities: 

  • BSEE or equivalent, with significant Electronic Design/Layout expertise, combined with proven experience in the PCB design process from schematic entry to layout/manufacturing.
  • Recent experience with Siemens EDA Xpedition Enterprise flow applications is required. Knowledge of VB Scripting desirable.
  • Very good command of, and proficiency in spoken and written English combined with a strong customer service approach.

Siemens EDA offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.

Siemens EDA is an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.

We are looking forward to receiving your online application.  Please ensure you complete all areas of the application form to the best of your ability as we will use this data to review your suitability for the role.

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