Customer Success Manager - 319420

Seoul, Korea, Republic of

About Siemens Digital Industries Software

Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of all sizes create and leverage digital twins that provide organizations with new insights, opportunities and levels of automation to drive innovation.

Customer Success Manager - 319420

About Siemens Digital Industries Software:

Siemens Software, a business unit of the Siemens Digital Industries, is a leading global provider of software solutions to drive the digital transformation of industry, creating new opportunities for manufacturers to realize innovation. At Siemens we are always challenging ourselves to build a better future. We are all about empowering companies of all sizes to embrace complexity and leverage it to enhance productivity and gain a competitive advantage. We are on a mission to hire the very best and are our Customer Success organization is focused on creating a culture centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day.

What we are looking for:

We are seeking a Customer Success Manager who can become a strategic advisor and become a partner to our customers within the Korean region. You will play a crucial role in Enabling continues adoption of our cloud products and ensuring their business outcomes are being achieved while building long lasting relationships with our customers. Reporting into the Director of Customer Success APAC, this position requires a blend of business strategy, consultative mindset, drive best in class service to drive maximum value and adoption of Siemens solutions. The role is a highly collaborative role driving change management, identify opportunities and adoption activities while executing on Customer Success Plans and Business reviews with key business decision makers. The CSM will be closely working, engaging and aligning with sales teams on renewal and expansion strategies.


- Lead and own all post-sales activities in order to create recognizable business value for Siemens customers

- You will onboard Siemens customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes

- You will track account health to identify churn risk and work proactively to eliminate that risk. It’s about preventing it before it ever becomes a problem

- Collaborate and execute on the Customer Success Plan (CSP) to ensure adoption of Siemens solutions

- Build deep, positive relationships with customer leads as well as their teams, and work with the Siemens account team to maintain high levels of customer satisfaction

- Advocate for customer's needs and provide feedback to internal teams on how we can better serve our customers

- You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

- You are comfortable proposing and building processes that will allow our organization to scale, and collaborate with numerous stakeholders and teams, both internally and externally

Minimum qualifications:

- Minimum of 5 years in a customer facing role, B2B(Enterprise and large customer)

- Experience in Customer Success, Pre-Sales, Consulting and/or Project Management

- Understanding of IT/Cloud/SaaS technology, digital transformation, the ability to explain how technology drives business value

- Organized and able to work collaboratively across multiple organizations (Sales, Product, Customer Support, Partners)

- Enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers

- Ability to learn quickly, working in a global environment, fand manage change effectively

- Excellent communication and presentation skills

- The desire for continuous learning and growth

- Language skills: the ability to present and communicate to senior leaders in both English and Korean

Preferred Qualifications:

- Previous experience supporting Manufacturing customers

- Experience and knowledge in PLM and manufacturing software is highly preferred

- Desire to better understand both business and technology solutions

- Analytical and process-focused mindset

Working Conditions/Physical Requirements:

- Ability to travel for customer meetings and internal coordination (20-40%)

- Siemens has established mobile working as a core component in the “new normal”

Organization: Digital Industries

Company: Siemens Industry Software Ltd.

Experience Level: Mid-level Professional

Job Type: Full-time