Application Support Engineering Manager - 302928

Shanghai, CHN

About Siemens Digital Industries Software

Siemens Digital Industries Software is driving transformation to enable a digital enterprise where engineering, manufacturing and electronics design meet tomorrow. Our solutions help companies of all sizes create and leverage digital twins that provide organizations with new insights, opportunities and levels of automation to drive innovation.

Application Support Engineering Manager - 302928

The intended candidate (Corporate Application Engineering Manager) will be responsible for managing the PCB application support team in the PacRim (China, Taiwan and Southeast Asia). You will be responsible to ensure the team quickly responds to inbound technical questions via Siemens Support Center website and support ticketing system. The team is responsible for resolving customer issues via phone, video and email in a timely manner. The team is also responsible for documenting problems and solutions in our internal call tracking, defect tracking and knowledgebase systems. As a manager you will provide team leadership, coaching and professional development to a geographically remote staff of 5 people (and growing over time)

Qualified candidates must be able to:

Set team goals for support delivery and align with division and corporate goals
Ensure targets to be met (such as response time and customer satisfaction)
Provide coaching and career development
Document and carry out procedures, lead others in following procedures
Produce management summary reports on team support activities as required
Job Qualifications
Bachelor or Master’s degree in Electrical or Computer Engineering preferred
5+ years of experience in electronic system design or manufacturing industry
Knowledge of PCB design process including schematic capture, layout, design, and manufacturing analysis
Working familiarity with Siemens EDA solutions (Xpedition, HyperLynx or PADS) is preferred, but not limited to (equivalent experience in Cadence, Altium, or Zuken)
Knowledge in packaging design is a plus
Excellent communication and interpersonal skills are essential and the ability to contribute in a remote team environment
Previous management experience preferred

Organization: Digital Industries

Company: Siemens Electronic Design Automation (Shanghai) Co., Ltd.

Experience Level: Experienced Professional

Job Type: Full-time